Last updated: MAY 25, 2026
Privacy Policy
At Byron Pool Boxes, your privacy is deeply important to us. As a small, local, owner-operated business, we treat your personal data with the same care and respect that we show to your property. This Privacy Policy outlines exactly how we collect, use, store, and protect your personal information when you browse our website, book a free site consultation, or communicate with us.
1. Personal Information We Collect
To provide custom site assessments and structural quotes across the greater Byron Bay region, we collect the following information:
Identity & Contact Details: Your name, phone number, and email address when you use our website booking form or contact us directly.
Property & Service Location: Your physical street address, which is required to perform our free on-site environment assessments, measurements, and physical installations.
Technical Usage Data: Information automatically gathered when you browse our website, including your IP address, browser type, pages visited, time spent on the site, and interaction data.
Cookies & Tracking: Standard digital cookies and third-party analytics tools, including Google Analytics, used to analyze website performance, traffic flows, and to improve your online browsing experience. Google Analytics collects anonymised data about how visitors use our site. For more information on how Google uses this data, visit google.com/policies/privacy/partners/
2. How We Use Your Information
We collect and use your personal information solely to run our business and deliver a seamless service. This includes:
Scheduling, traveling to, and conducting your free on-site consultation and physical environment assessment.
Generating, emailing, or messaging your itemized, custom pool pump box quotes.
Constructing, leveling, and handing over your custom-made timber or aluminium pool equipment enclosure on-site.
Responding directly to your digital inquiries, text messages, or phone calls.
Optimising our local website design, loading speeds, and overall user experience.
Sending occasional service updates or local care tips through our “Articles” section (only if you have explicitly opted in).
3. Protection and Sharing of Information
Your trust is vital to our small team. We strictly adhere to the following principles regarding your data:
No Sale or Rent: We will never sell, rent, trade, or lease your personal information, contact numbers, or property addresses to any third-party marketing companies.
Trusted Third-Party Service Providers: We only share your details with essential digital service providers who help us operate our business (such as our secure website hosting platform, email management software, or accounting/quoting platforms). These providers are legally bound to keep your data secure.
Legal Disclosures: We will only disclose your personal information if explicitly required to do so by Australian law, or if necessary to protect our legal rights, property, or physical safety.
4. Data Storage and Security
We take all reasonable physical and digital steps to protect your personal information from unauthorized access, loss, misuse, modification, or disclosure. This includes secure password-protected business devices and encrypted website forms. Please note, however, that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
5. Managing Cookies
Our website utilises cookies, including those set by Google Analytics, to gather traffic data and understand user behaviour. You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Please note that disabling cookies may affect the full functionality or display of certain elements on our website. Google Analytics cookies can also be opted out of via Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout
6. External Third-Party Links
Our website and blog posts (“Articles”) may contain links to external websites, such as local Northern Rivers council planning pages or premium timber suppliers. Byron Pool Boxes is not responsible for the privacy practices, tracking methods, or content of any third-party websites. We encourage you to read the privacy statements of any external site you visit.
7. Your Legal Rights
Under Australian privacy frameworks, you hold full control over your personal data. You have the right to:
Request a readable copy of all the personal information we currently hold about you.
Request that we immediately correct, update, or completely delete any of your personal details from our records.
Opt out of receiving any future promotional updates or informational articles from us at any time by clicking “unsubscribe” or contacting us directly.
8. Children’s Privacy
Our website, custom carpentry services, and design consultations are strictly directed toward property owners and adults over the age of 18. We do not knowingly collect, store, or solicit personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to align with changing local business operations or updated Australian legal requirements. Any amendments will be instantly published on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
10. Meta Pixel
Our website uses the Meta Pixel (Facebook Pixel), a tool provided by Meta Platforms Inc., which collects data about your visit to help us measure the effectiveness of our advertising and understand how visitors interact with our site. This data is processed by Meta in accordance with their Data Policy at facebook.com/policy.php. You can opt out of Meta’s data collection via your Facebook ad preferences.
11. Complaints
If you believe we have breached the Australian Privacy Act 1988 or the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Contact Us
If you wish to access, correct, or delete your personal information, or if you have any questions regarding this Privacy Policy, please reach out to our team:
Call us: 0494 678 911
Send Email: info@byronpoolboxes.com.au
Address: Serving Greater Byron Bay Area